If you are unhappy with the services or products supplied to you, first discuss the matter with the member of staff who dealt with you. If you are still unhappy ask to speak to the pharmacist-in-charge. If this still does not resolve the dispute, please contact the Managing Director - 55-59 Wicker, Sheffield. S3 8HT. Telephone : 0114 272 7676.

If all these measures fail to satisfy your complaint then:

• In the case of an NHS matter you should approach The Corporate Administrator, Sheffield PCT, 9 Orgreave Road, Handsworth, Sheffield S13 9LQ Tel: 0114 226 2468
• In cases where the complaint refers to other services/products contact Health & Consumer Services at Town Hall Chambers, Barkers Pool, Sheffield S1 1EN.

We will acknowledge your complaint in writing within 2 working days and look into your complaint within 10 working days. Our aim is to find out what happened, to make it possible for you to discuss the problem with those concerned and to identify what we can do to make sure the problem does not happen again.

Please remember that due to the rules of confidentiality, if you are complaining on behalf of someone else, then we need to know that you have their permission to do so. A note signed by the patient will be needed.

Most of the time we get it right... When we do please tell the staff concerned. A word of encouragement works wonders!